Shipping terms

Shipping terms


We dispatch twice a week (Tuesdays and Thursdays).  Orders placed before 11am on the day of dispatch (Tuesdays and Thursdays) will be dispatched on that day (for couriered orders) or the following day (for postal orders)  Unless otherwise notified, we guarantee to despatch all orders within five working days of receiving your order unless it falls during a period when we are closed.   Your parcels will be delivered via courier or Royal Mail and we reserve the right to use any method we deem necessary.

eLearning courses and downloadable documents will not incur any postage charges.


Our current delivery options are:

UK Delivery - Orders will be dispatched via Courier or Royal Mail and may require a signature (or may be left somewhere of your choice at delivery company's discretion). 

Economy Small Parcel -  For smaller orders which will be dispatched via Royal Mail.

UPS Access Point - You can choose to have your order delivered to your nearest UPS Access Point for you to collect 

InPost - You book and pay for the courier yourself using the InPost Locker service

Pick up from PF - Come and collect directly from us.  We will let you know when your order is ready for collection.


Royal Mail / Courier Deliveries
You will receive email confirmation when your order is ready for collection/has been dispatched.   All orders will be sent by Courier or Royal Mail and are subject to the schedule and terms and conditions of Royal Mail or the courier company.  Provided you have given us correct contact details the courier company will let you know when they intend to deliver your parcel and you can liaise directly with them to reschedule if necessary.


No Answer When Delivery Attempted
If you are out when the parcel is delivered. the delivery company may leave a card or send you an electronic communication asking you to contact them to arrange another attempt or to arrange for you to pick the parcel up.   


Delayed Deliveries
If you do not receive your order within four working days of dispatch (UK only)
, please let us know and we will investigate.  Whilst we take steps to ensure your order is delivered in good time, we cannot be held responsible for deliveries delayed by either Royal Mail or by the courier company.


Missing Deliveries
Provided you gave us correct delivery details, if your parcel is missing / lost we will replace the order subject to the timescale designated by the delivery company for items considered to be lost unless the parcel is recorded as being delivered without receiving a signature.. The parcel missing timescale is specified by the carrier services we use - the longest of all being Royal Mail where a parcel is not considered lost until the 15th day (24th day for parcels to Europe) after it was posted.


Returned Parcels
If your parcel is returned to us through no fault of our own, we will charge you a redelivery cost.  Please ensure that you give us correct delivery information when ordering.


Delivery Fees
All UK delivery fees are subject to 20% VAT which will be added on unless you are in a VAT exempt location.

UK Delivery

UK postage fees are £5 - £11.50 

Postage is calculated according to the weight of the  order and the delivery method chosen.  The delivery fee will be clearly indicated prior to you committing to purchase.  


UK HIghlands, Islands and Remote Locations

Some locations incur delivery surcharges. These will be invoiced to you separately before dispatch.  In the main, the postcodes that are affected by this include:
AB31-56, FK20-21, IV1-1-40&52-54, IV57-63, KQ1-4, PA21-39, PH15-41, PH49-50, AB16-30, AB1-15, DD1-11, DG1-16, EH1-99, FK1-19, G1-84, KA1-26&30, KY, PA1-14,TD1-15, PO30-41, HS, IV41-51&55-56, KA27-29, KW15-17, PA20&40-88, PH42-44, ZE  Please do contact us for further details.


Orders weighing up to 11kg
Zone 1 - £17.00 (Extra small economy £14.50)
Zone 2 - £21.50 (Extra small economy £15.00)
Zone 3 - £31.50 (Extra small economy £15.50)

For customers outside the UK all import duties, tariffs, taxes and fees are your responsibility.  Plush Folly Limited will not accept responsibility for any additional costs such as import duties, tariffs, taxes and/or fees.

If you choose not to pay import duties, tariffs, taxes or fees and the parcel is returned to us, we will refund you the cost of your goods (excluding original postage costs) minus any costs incurred for returning the parcel to us and a 10% administration fee.  If you choose not to pay import duties, tariffs, taxes or fees and the parcel is destroyed by the courier company you will not be refunded for the order at all.


Rest of world
Orders weighing less than 500g - £20.00
501g - 999g - £26.00
1kg - 1.99kg - £35.00
Over 2kg - £95 priced at point of sale.  We list this delivery at £95 on our website.  In the very likely event that the courier daily quote is lower, we will refund the difference.