Right of withdrawal

 

Cancellations

In line with the Consumer Rights Act 2015, if a customer cancels their order within the 14 day cooling-off period a refund will be issued within 30 days of cancellation provided the order has not already been dispatched. If the order has been dispatched a credit note will be issued within 30 days of receipt of the returned order providing the external packaging has not been opened.  The customer will be held liable for the cost of returns if the order has already been dispatched.

We regret that since we can not guarantee the quality and safety of an ingredient once it has been opened, we can only offer you a refund on ingredients returned in the original unopened packaging and outer packaging. May we suggest that you initially purchase small sizes of our ingredients so that you can test them before making a larger outlay and commitment.

 

Digital data - Please note that if you want to access your digital files within 14 days of purchase, you will have to give your consent to waive the 14 day cooling off period by agreeing to our terms and conditions.  If you don't give your consent, the 14 day cooling off period still applies but you won't be able to download your digital files until the 14 day period has ended.

 

Refunds

We're sure you understand that due to the nature of the products sold, we are unable to offer any refund on cosmetic ingredients, packing and other physical items once your parcel has been opened.  

Breakages

We wrap and package all our products for postage extremely carefully. Our products are wrapped in sealed bags, bubble wrap, tissue (or similar) and placed in either postage bags or boxes with bubblewrap or packing chips for protection, depending on the volume of goods. We cannot be held responsible for damage that occurs in transit.  No money can be refunded for damaged goods - if a replacement is not acceptable, we will issue a credit note subject to an administration fee.  All our products are covered by our products liability insurance and are subject to UK law.

Suitability

You are responsible for making sure that the ingredients, packaging and other products purchased from our website are suitable for their intended and actual use. 

 

Training Courses

Please see our workshop terms and conditions and our eLearning terms and conditions for details about course cancellations.

 

Complaints

If you feel you need to complain about Push Folly for whatever reason, please do so initially by emailing the nature and details of your complaint to our standard email address found on our contact age.  Your email will be passed on to the most appropriate person to handle the complaint.

We abide by the Alternative Dispute Resolution Regulations 2015 (the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 as amended by the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015), further details can be found here

 

Please see our Terms & Conditions page for more information.