FAQs

FAQs

FAQs

COURSES

What accreditation do your courses offer?
Are you affiliated to any other companies?
So if I have my course certificate, can I then sell my products?
What certificate do I get for doing the courses?

When do you run your courses?
How frequently do you update your course schedule?
What is an invisible tutor?
Are there any hotels or bed & breakfast establishments nearby?
Do you offer discounts?

 

 

E-LEARNING 
e-Learning FAQs

 

 
PRODUCT MAKING

Do you have any recipes I could use?

Do you have any product making videos I could watch?
I would like a recipe that isn't in your list, how do I obtain one of these?
What do I need to do to include a natural SPF in my creams?
How do I make shea butter into a lotion?

 

PRODUCT TECHNICALITIES

What does usage rate mean?
How can I calculate percentages?How can I calculate the shelf life of my products?

 

ORDERING AND DELIVERY

What are your delivery charges?
How quickly will I receive my order?
Do you charge VAT?
I'm not in the UK or Europe, do I still need to pay VAT?
Where are your terms and conditions?
Can I pay by credit card?

 

 


What accreditation do your courses offer?

The majority of our courses are certified by The CPD Service. Please see the CPD website for further details of what this entails.

Are you affiliated to any other companies?

We work closely with a number of companies who endorse, promote or even sell our courses. We have also been awarded the prestigious #SBS membership by Theo Paphitis. 

SBS winnerperfumery art schoolGuild of Craft Soap & Toiletry MakersThe CPD Certification Service


 

 

So if I have my course certificate, can I then sell my products?

Nearly, but there are other steps you need to take before you can sell your products. Your course will give you the skills, knowledge and experience required to make the products, but each of your product formulations will need to be checked over by a cosmetic chemist to ensure that what you propose to make is safe to go on the skin. There are other obligations that you will be expected to undertake as part of your manufacturing responsibilities and our Cosmetic Legislation course explains all the steps you need to take. We offer this as a workshop or as a home study programme.


What certificate do I get for doing the courses?

We issue certificates on parchment paper with an embossed seal. These are dated and signed according to when you complete your course. If the course is CPD approved, the CPD logo will be reflected on the certificate with the number of CPD points awarded. For UK students taking our home study courses, these certificates are issued and posted free of charge. For overseas students we will email you a PDF version of the certificate but you may request a hard copy to be posted to you if you agree to pay the postal charges.

We do not automatically print certificates for students attending our workshops but these can be requested in advance of the course for collection on the day, or you can pay postage ad we will send them to you.

All certificates posted are in protective hard backed envelopes.



When do you run your courses?

We run our courses to coincide with the school term. Each of the course descriptions have a drop down box with dates and we have links to the courses from our training schedule page. Courses begin at 10:15am and run to about 1pm (or 4:30pm for full day courses).


How frequently do you update your course schedule?

We prepare our training schedule three or four months in advance. Keep an eye on the website for new dates or subscribe to our newsletter for course announcements.


Are there any hotels or bed & breakfast establishments nearby?

Yes, we are well placed for a number of places where you can stay. Here is a link to those close by.

 

Do you offer discounts?

Yes we offer a discount to those who are studying their second, third and subsequent courses with us or for those bringing a friend with them to a workshop. These are applied to both workshops and home study programmes. Click here for further details.

 

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Do you have any recipes I could use?

We have listed some recipes on our website to give you a flavour for making cosmetics. If you attend one of our courses or take a home study programme you can learn how to design your own recipes.

Do you have any product making videos I could watch?

Yes, we have links to a range of videos on our recipe pages. We are making more and if there is something you'd particularly like to see, please email us and we'll see if we can oblige.

 

I would like a recipe that isn't in your list, how do I obtain one of these?

If you email us with a request we will do our best to create, test and publish a recipe on our recipe pages for you.

 

What do I need to do to include a natural SPF in my creams?

If you wish to sell your product as a sun protection product then your product will need specific im vitro testing which will cost in the region of £5,000. Products such as shea butter, zinc, titanium dioxide all have natural SPF, but not sufficient for you to be protected from the sun for any great length of time. There are purpose-made synthetic sun protection ingredients, but careful research should be carried out to make sure that these ingredients are compatible with your other ingredients. No matter which you use, your product will still require testing before it can be sold legally.

How do I make shea butter into a lotion?

Any oil or butter can be made into a cream or lotion by blending it with water and an emulsifying ingredient. Since it contains water, it will also require a preservative if you wish to have a shelf life beyond a few days. See our skin care and body care recipe pages for ideas and recipes.



What does usage rate mean?

Usage rate is usually printed on the label of the ingredient and may also be found on the MSDS. It is an indication of the minimum and maximum amount that you should include in your product. It is usually expressed in %.


How can I calculate percentages?

If you're struggling, don't worry you will get the hang of it. Click here to purchase the Plush Folly guide to calculating percentages. .


How can I calculate the shelf life of my products?

Click here to  purchase the Plush Folly guide to calculating the shelf life of your products. Your cosmetic chemist will also be able to advise you on the recommended shelf life of your finished product.

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What are your delivery charges?

Our delivery charges start at £3.50 (plus VAT) and go up according to the weight of your parcel. It is possible to see the delivery charges before you commit to finalising the order. Just add the items to your shopping bag, select delivery destination and the system will calculate the costs for you before you pay.


How quickly will I receive my order?

We aim to dispatch on the same day as the order (Monday - Thursday only) providing we have received your order before 1pm. If you are in the UK (excluding highlands and islands) then your order will hopefully be delivered the next day although this is entirely dependant on the courier service or Royal Mail fulfilling their role. If you are out when the courier calls, he will leave a card and you can contact the courier company to rearrange delivery. Please see our terms and conditions for more information.


Do you charge VAT?

Yes we charge VAT at the prevailing rate of 20%. This will be added to your trolley when checking out.


I'm not in the UK or Europe, do I still need to pay VAT?

No, if you put your country into your delivery address field, the system will not add VAT on to your order.


Where are your terms and conditions?

Click here to go directly to our terms and conditions page.


Can I pay by credit card?

If you are visiting us to pick up your order you can pay by card and you can also pay securely by card online.


What payment types do you accept?

We accept bank transfer, cash, PayPal and credit/debit cards.

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