We are committed to protecting your privacy and adopt a strict principle of protecting your privacy. We will only use the information that we collect about you lawfully to send products to you by mail order and to keep you informed about our products and services if you have consented to to receive newsletters from us. We do not share or sell any information about you, or your buying habits, with anyone. For those who have their goods delivered via courier, your address, email and phone number are passed to the courier company to facilitate delivery.
We do not store any payment details such as bank details and credit/debit card details nor do we share or sell customer details to any third parties.
The data we keep on our Plush Folly customers is as follows:
Stored on the Plush Folly system and entered by the customer :
Details of products ordered (what, when, quantity, delivery method, order status)
NO PAYMENT DETAILS ARE STORED ON THE PLUSH FOLLY SYSTEM. We do not pass this information on to anyone outside Plush Folly.
The information is entered by the customer at point of order. The order status is updated by the system throughout the processing procedure. This information is stored so that we have records of product sales and customer order history and for the customers to search their order history.
We plan to retain this information for at least seven years unless Plush Folly is expressly asked to delete the customer information. If you wish to discuss or view the data held on the Plush Folly system please login in to your account and view the details in the 'My Account' section. If you wish to delete your information please either do so in the 'My Account' section or email Plush FOlly and we will delete it for you. This will also delete your order history.
Stored on the Courier/Postal System and entered by a Plush Folly staff member:
Consignment details (date collected, date delivered, delivery status)
The information onto the courier/postal system is entered by a Plush Folly staff member. The consignment details are updated by the system throughout the delivery process. This information is stored so that we have records of deliveries to customers without compormising the privacy of this data.
We plan to retain this information for at least seven years unless Plush Folly is expressly asked to delete the customer information. In the event that Plush Folly update or change its ordering system, we would take steps to transfer this data to the new or updated platform. If you wish to have this information deleted, please email Plush Folly to request the deletion.
By using our Plush Folly website, you agree that we can place cookies on your device.
A cookie is a very simple text file that gets downloaded onto your PC when you visit our website. They generally contain two bits of information: a site name and a unique user ID. Once the cookie is on your computer, the site "knows" that you have been to the Plush Folly site before and can then use that knowledge to tailor the experience that you have. The vast majority of commercial websites, be they major online publishers, banks or ecommerce sites, use them.
Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording your preferences and for authentication and security.