Sending restricted items
Many of our fragrance ingredients are considered hazardous during transit and because of this there are restrictions imposed on us depending on how we send these items to you. Our default option will be to send your items via road transport so that there are no restricitons. This includes many areas in Europe but excludes countries further afield.
NO RESTRICTIONS. Your order will be couriered to you. There are no restrictions regarding the size and total quantity that we can send you.
UK Highlands, Islands, Northern Ireland
NO RESTRICTIONS YOur order will be couriered to you. There are no restrictions regarding the size and total quantity that we can send you. Depending on your location there may be a surcharge on the cost of the courier. If this is the case we will contact you before the item is dispatched for the additional fee.
If your order only contains non-restricted items we will send your parcel first class royal mail or courier.
Some locations incur delivery surcharges. These will be invoiced to you separately before dispatch. In the main, the postcodes that are affected by this include:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH30-41, PH49-50 - these will incur a surcharge of £4 plus VAT
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA60-78, PH42-44, ZE1-3 - these will incur a surcharge of £6 plus VAT
Isle of Wight PO postcodes will incur a surchage of £6 plus VAT
Northern Ireland BT postcodes will incur a surcharge of £6 plus VAT
EU and Associated Locations (Zone 1, 2 and 3 below)
NO RESTRICTIONS - For orders weighing more than 500g THERE ARE NO RESTRICTIONS and you can order any size of any ingredient that you wish to purchase.
For very small orders (maximum total parcel weight 499g) there are restrictions as highlighted below (please see the section titled 'Restriction Limits')
|EU Location Zone 1||EU Location Zone 2||EU Location Zone 3|
|Austria||Czech Republic||Bosnia - Herzegovina *|
|Republic of Ireland||Slovakia|
* Countries marked with a * please note that a £25 customs clearance charge will be invoiced to you prior to us dispatching your parcel.
Please NOTE THE FOLLOWING:
If you order larger sizes of restricted items we will substitute for as many 30ml sizes as can be accommodated within the restriction limits.
Worldwide and European Islands
If you choose Worldwide & European Islands as your preferred delivery method please NOTE THE FOLLOWING RESTRICTIONS:
If you order larger sizes of restricted items we will substitute for as many 30ml sizes as can be accommodated within the restriction limits and refund you if necessary.
If your restricted items total more than 300ml we reserve the right to send it to you in multiple packages which may incurr additional postal charges.
|Worldwide & European Islands||Worldwide & European Islands|
|Canary Islands||New Zealand|
|Greek Islands||United Arab Emirates|
If your country is not on any of the lists above, please email for a shipping quote