Sending Restricted Items

Sending Restricted Items

Sending Restricted Items

Sending restricted items 

Many of our fragrance ingredients are considered hazardous during transit and because of this there are restrictions imposed on us depending on how we send these items to you.

 

UK Mainland

These items will be couriered to you.  There are no restrictions regarding the size and total quantity that we can send you.

If your order only contains non-restricted items we will send your parcel by first class royal mail or courier.

 

UK Highlands, Islands, Northern Ireland

These items will be couriered to you.  There are no restrictions regarding the size and total quantity that we can send you.  Depending on your location there may be a surcharge on the cost of the courier.  If this is the case we will contact you before the item is dispatched for the additional fee.

If your order only contains non-restricted items we will send your parcel first class royal mail or courier.

Some locations incur delivery surcharges. These will be invoiced to you separately before dispatch.  In the main, the postcodes that are affected by this include:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH30-41, PH49-50 - these will incur a surcharge of £4 plus VAT
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA60-78, PH42-44, ZE1-3 - these will incur a surcharge of £6 plus VAT
Isle of Wight PO postcodes will incur a surchage of £6 plus VAT
Northern Ireland BT postcodes will incur a surcharge of £6 plus VAT

 

EU and Associated Locations

Very small orders (maximum parcel total weight 499g)

Please NOTE THE FOLLOWING:

  • The maximum size for restricted products is 30ml.  
  • You can order multiples of 30ml providing the total of restricted items does not exceed 300ml.  
  • You can include non-restricted items in the same parcel, the parcel total cannot exceed 500g.
  • These type of parcels will be sent by Royal Mail (UK) and your local postal service and may not be tracked

If you order larger sizes of restricted items we will substitute for as many 30ml sizes as can be accommodated within the restriction limits.

 

Orders weighing more than 500g

 THERE ARE NO RESTRICTIONS and you can order any size of any ingredient that you wish to purchase.  

 

EU Location Zone 1 EU Location Zone 2 EU Location Zone 3
Austria Czech Republic Bosnia - Herzegovina *
Belgium Croatia Bulgaria
Denmark Estonia Greece
France Finland Latvia
Germany Hungary Lithuania
Liechtenstein Italy Norway *
Luxemburg Poland Romania
Netherlands Portugal Serbia *
Republic of Ireland Slovakia  
Switzerland * Slovenia  
  Spain  
  Sweden  

* Countries marked with a * please note that a £25 customs clearance charge will be invoiced to you prior to us dispatching your parcel.

 

Worldwide and European Islands

If you choose Worldwide & European Islands as your preferred delivery method please NOTE THE FOLLOWING RESTRICTIONS:

  • The maximum size for restricted products is 30ml.  
  • You can order multiples of 30ml providing the total of restricted items does not exceed 300ml.  
  • You can include non-restricted items in the same parcel, the parcel total cannot exceed 1kg.

If you order larger sizes of restricted items we will substitute for as many 30ml sizes as can be accommodated within the restriction limits and refund you if necessary.

If your restricted items total more than 300ml we reserve the right to send it to you in multiple packages which may incurr additional postal charges.

Worldwide & European Islands Worldwide & European Islands
Australia Japan
Canada Malta
Canary Islands New Zealand
Cyprus Russia
Gibralta Singapore
Greek Islands United Arab Emirates
Iceland * USA
India  
   

If your country is not on the list, please email for a shipping quote