eLearning FAQs

eLearning FAQs

eLearning FAQs

Questions and answers about our eLearning course

Do you have payment plans?
Many of our e-Learning courses are available to purchase as separate modules so rather than pay for the entire programme, you can pay and learn in smaller modular chunks.  We regret that this isn't available for all our e-Learning courses as it is difficult to split some of them up.    

How long will it take me to complete my course?
A frequently asked question that is VERY hard to answer! It depends entirely on you - the time you wish to spend on the course and how much you want to put into it.  Some students work solidly and are finished very quickly while others are studying alongside full-time jobs and family commitments. Some people like to test as many recipes and ingredients as possible while others are studying to learn how to make just one thing. It really depends on what you want from the course.  From our side, we provide support for up to a year for an all-modules course or between three and six months for individual modules.  

Do I get a discount?
We do offer a discount system for multiple purchases and for your second and subsequent e-Learning purchases over £30.

How will I access my files?
Your files are made available online.  They are in pdf format and can be found in your account area when you are logged into the Plush Folly website.  You can either access them this way each time you wish to study or save them to your computer.  You can print them if you wish.  We can arrange to have the files emailed to you if you prefer.

Will I have access to a tutor during my studies?
Yes! We ask that you email your questions in to us so that we can direct your queries to the most relevant tutor.  They will respond to you as quickly as possible. We ask that you allow up to two working days but usually someone will reply more quickly than that.

Is the test difficult?
The test is designed to challenge you and to allow us to assess whether you have achieved the level required to allow us to award you with a certificate and CPD points.  However, our aim is that everyone who has studied their course material thoroughly will have all the knowledge needed to pass the test. It is in multiple-choice format and is accessed online.  It's fine to use your course notes as reference through the test although some people like to challenge their learned knowledge without their notes.  The pass mark is 70%.

What if I fail the test?
Don't worry - if you fail the test, you'll know straight away as the test shows your result when you've completed it.  We will ask you to re-read your notes and ask us to explain anything you are unsure about then to sit the test again.  

Do I get a certificate at the end of the course?
If you purchase the option with a certificate and online test, then as long as you pass the test and when you have completed your course you will be sent a certificate endorsed by the CPD Service. If you are studying one of the courses that also require you to submit a written assignment/product review then you will need to pass this also before we issue your certificate.  Certificates are produced monthly so you may have to wait a little while for yours to arrive, depending when you complete your course (but they're worth the wait!).  

Do you provide ingredients with the course?
No, we don't provide ingredients as a matter of course as most of the practical courses come packed with recipes for you to choose from and we can't anticipate what individual students will choose to make and therefore what they will need - it's like trying to provide all the ingredients to cover all options in a cookery book!

For certain courses we do offer a starter pack that can be purchased with the course.  The starter pack contains a range of key ingredients.

We encourage our overseas students to source their ingredients locally, saving them postage costs and reducing our joint carbon footprint!  You are not tied to using ingredients bought from Plush Folly for our courses and are free to buy from any supplier.  We find that as students work their way through several courses, they build up a great beauty store cupboard of ingredients so if you have already done a course or two, you may find you have some or all of the ingredients you need.

How do I access my allocated tutor?
You simply email your queries to the tutors' email address: tutors@plushfolly.com
Your email will be directed to the tutor who can help you best.

Is there an assignment for me to complete?
It depends which option you chose to purchase.  The small modules come with an optional online test, but no assignment.  The 'Certificate In…' courses come with online tests and assignment.

What if my support period runs out?
Individual modules have a three or six month support period and 'Certificate In…' courses have a year's support.  This should be plenty of time to complete your course and during that time you have access to tutor support.  We do, however, fully understand that life sometimes gets in the way and occasionally students run over this period.  If this happens and you still wish to have support, you can pay a reconnection fee of £25 plus VAT to have tutor access and support for a further three month period.

Can I sell the products made as part of the course?
You can only sell products to the public if they have been safety assessed by a cosmetic chemist. You can give the products you make as part of the course to family and friends but cannot sell them until they have been safety assessed.

When I have finished the course, will I be able to make and sell products?
Yes! Our training provides you with enough information to be able to make saleable products in the area you study.  However, you will want to practice and perfect your skills before you do so.  Also, you need to have products safety assessed by a cosmetic chemist before you can sell them.

How many CPD points will I get? 
Individual modules give you 3 CPD points and a complete course amounts to 12 CPD points although this is subject to change depending on the content of the course.

Do I have to send you anything during the course?
We love to see digital photos of your products so do send any you take but otherwise, no, you don't need to send anything during the course unless you are required to do so as part of your assignment.

How will I get feedback on how I'm doing?
Your tutor will email you when you send us any photos, work or queries.  

I'm abroad - can I still take the course?
Absolutely!  We support students all over the world.  The course material is accessed online so as long as you have computer access we'd love to welcome you to the course! 

I'm a complete beginner, is the course suitable for me?
Yes - absolutely ideal.  The courses assume no knowledge in their product area.

How can I buy a course?
You can buy the courses online via our website www.plushfolly.com

What are your payment methods?
You can pay by paypal, credit or debit card or make a bank transfer.

Can I receive my notes by email?
Your notes are made available to you in your log in area on Plush Folly's website but if you are unable to access them, then we can email them to you.

Can I print the course notes?
Yes, you are free to print the notes - some students prefer to work from printed notes, others choose just to print the recipes they wish to keep.  The notes are in pdf format and easy to print.  Please remember that the notes are copyrighted to Plush Folly and may not be copied, used, modified or passed on to others for their use or sold to a third party.